Updated Wed Nov 30 2022
Version 2.1, Revision 4
This CUSTOMER AGREEMENT (the “Agreement”) is a contract between you (“you” or the “Customer”) and ResourceQueue, a wholly owned product and platform of Zedex Info Pvt. Ltd. (CIN No.: U74900MH2014PTC257161/GST: 27AAACZ7754R1ZB) (“ResourceQueue”, “we” or “us”) each, a “Party” and, collectively, the “Parties”.
Subject to the conditions set forth herein, ResourceQueue, at its sole discretion, may amend or modify this Agreement or any other Terms & Conditions at any time by posting a revised version on the Site or by sending a notice to the email address associated with you. Notwithstanding the foregoing, you understand that by using the ResourceQueue Platform after the date stated at the beginning of each document, you agree to be bound by the updated Terms & Conditions.
YOU UNDERSTAND THAT BY CLICKING “I AGREE”, YOU ACCEPT THE TERMS AND CONDITIONS SET OUT HEREIN, ENTER INTO THE AGREEMENT WITH RESOURCEQUEUE WITH THE EFFECT FROM THIS DATE AND AGREE TO BE BOUND BY THIS AGREEMENT, EVEN THOUGH IT IS ELECTRONIC AND IS NOT PHYSICALLY SIGNED BY YOU AND RESOURCEQUEUE. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS IN THEIR ENTIRETY, YOU MUST NOT ACCESS OR USE THE RESOURCEQUEUE PLATFORM.
IF YOU AGREE TO THE TERMS AND CONDITIONS ON BEHALF OF AN ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY TO THE TERMS AND CONDITIONS AND AGREE THAT YOU ARE BINDING BOTH YOU AND THAT ENTITY TO THE TERMS AND CONDITIONS. IN THAT EVENT, “YOU”, THE “CUSTOMER” AND “YOUR” WILL REFER AND APPLY TO YOU AND THAT ENTITY.
THE PARTIES HEREBY AGREE AS FOLLOWS:
(a) Approved Contractor / client / Hiring Company: any legal entity referred to the Customer by ResourceQueue or identified by the Customer via ResourceQueue Platform.
(b) Business Day: a day other than a Saturday, Sunday, and public holiday in the country of the residence of the Customer, the Approved Contractor, or ResourceQueue.
(c) Weekend: Saturday, Sunday, and any public holiday in the country of the residence of the Customer, the Approved Contractor, or ResourceQueue.
(d) Confidential information: any written, oral, machine-readable, or graphic information disclosed or provided by the Party under this Agreement, whether business or personal, which would reasonably be considered to be private or proprietary to that Party and that is not generally known. Confidential Information shall not include any information that the receiving Party can demonstrate: (a) is or becomes a matter of public knowledge through no fault of the receiving Party; (b) was or becomes available to the receiving Party on a non-confidential basis from a third party, provided that such third party is not known or reasonably suspected by the receiving Party to be bound by an obligation of confidentiality to the disclosing Party with respect to such Confidential Information; (c) was independently developed by the receiving Party without reference to the disclosing Party’s Confidential Information, or (d) the disclosing Party agrees in advance in writing does not constitute Confidential Information.
(e) Force Majeure Event: any circumstance or cause beyond a Party’s reasonable control and not caused by such Party, its employee, subcontractor, consultant, agent, or representative, including, without limitation, strikes, lockouts, riots, insurrections, civil disturbances, sabotage, embargoes, blockades, acts of war, acts or failures to act of any governmental or regulatory body (whether civil or military, domestic or foreign), governmental regulations superimposed after the fact, communication line failures, power failures, fires, explosions, floods, accidents, epidemics, earthquakes or other natural or man-made disasters, and all occurrences similar to the foregoing.
(f) Personnel: any subcontractor, employee, consultant, or representative of the Party.
(g) Project: a particular project or set of ongoing tasks for which the Customer has requested Services to be provided by the Approved Contractor and the Approved Contractor has agreed to provide such Services to the Customer.
(h) Related Company: in relation to either ResourceQueue or the Customer, a parent, subsidiary, or affiliate of such Party or its ultimate parent company.
(i) Services: any task, activity, or service consisting of software development, design, project management, testing, diagnostics, or other professional services the Approved Contractor provides.
1.2. Clause and paragraph headings shall not affect the interpretation of this Agreement.
1.3. Unless the context otherwise requires, words in the singular may include the plural and in the plural shall include the singular.
1.4. A reference to any Party shall include that Party’s authorized representatives, successors, and permitted assigns.
1.5. A reference to a statute or statutory provision is a reference to it as it is in force as at the date of the last revision of this Agreement.
1.6. A reference to writing or written includes fax, SMS, and email.
1.7. Any words following the terms including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term preceding those terms.
2. ResourceQueue Platform
2.1. ResourceQueue is a curated matchmaking platform designed for referring independent contractors OR partners who provide software development, design, project management, testing, and diagnostics or other professional services (the “Approved Contractor” and the services they provide, the “Services”) to the Customers.
2.2. For that purpose, ResourceQueue provides the following services:
(a) pre-vetting of the Approved Contractors;
(b) receiving payments from the Customer on behalf of the Approved Contractor via Escrow System;
(c) general project governance via Customer Success Manager position; and
(d) acting as a dispute resolution specialist in the event of disagreement between the Customer and Approved Contractor.
3. Requirements for Using ResourceQueue Platform
3.1. The Customer represents that:
(a) the Customer is a legal entity or an individual who is a registered business in India with a valid GST No. and capable of forming legally binding agreements under applicable law;
(b) all information associated with the Customer’s account is real, accurate and verifiable;
(c) the Customer is not a citizen or resident of, or located in, a country or region that is subject to sanctions or embargoes
3.2. The Customer agrees to provide the Approved Contractor with access to any information, materials, and Personnel, which the Approved Contractor may deem necessary for the purpose of providing the Services.
3.3. The Customer warrants that it has obtained all necessary permissions and consents of any individual data subjects to process and provide to ResourceQueue their personally identifiable information in connection with this Agreement.
4. Provision of Services and Payment Arrangements
4.1. ResourceQueue takes reasonable care in referring the Approved Contractor to the Customer; however, it is the Customer’s responsibility to decide whether to engage the Approved Contractor for the provision of the Services.
4.2. Should the Customer decide to engage the Approved Contractor for the provision of the Services, a contract, regardless of the form and media (hereunder referred to as the “Service Agreement”) will be formed directly between such Customer and the respective Approved Contractor. The terms and conditions of this Agreement, however, will govern and supersede any term or condition in the Service Agreement that purports to expand ResourceQueue’s obligations or restrict ResourceQueue’s rights under this Agreement.
4.3. Payment processing services on ResourceQueue Platform are provided by third-party payment processors Razorpay Software Private Limited. All payments pursuant to Service Agreements shall be made to and from client money bank account designated by ResourceQueue. ResourceQueue shall have control over funds standing to the credit of that account and will instruct third party payment processor to make any transfers required in accordance with the terms of this Agreement and the applicable Service Agreement.
4.4. Advance payment made by the Customer for the Services to be provided in every upcoming period shall be transferred to the Approved Contractor without undue delay if within 5 Business Days (“Objection Period”) after the end of such period the Customer neither requests to submit payment nor communicates in writing their objections regarding the Services provided. For the avoidance of doubt, payment made by the Customer to the account designated by ResourceQueue shall satisfy the Customer’s obligation with respect to the payment to the Approved Contractor.
If within the Objection Period the Customer raises written objection regarding the quality of the Services provided, the Customer shall have the right to receive a refund for the amount paid in the invoicing period without invoking the dispute resolution procedure, provided the Approved Contractor accepts the refund request.
If the Approved Contractor disputes the refund request, the issue shall be transferred to ResourceQueue dispute specialist(s), thus invoking the dispute resolution procedure.
We encourage you to discuss and seek ways to resolve the disagreement with the Approved Contractor directly, however, if you are unable to do so, our specialists will conduct an independent assessment of facts and written documents (including by means of electronic communication) pertaining to the case in question and present the parties to the Service Agreement with a written resolution. ResourceQueue shall transfer the applicable portion of the payment to the Approved Contractor within 10 Business Days after a resolution is presented.
4.5. Any action that encourages or solicits payment directly to the Approved Contractor or through any channels other than those provided or specified by ResourceQueue is a violation of this Agreement. The Customer shall immediately notify ResourceQueue if the Approved Contractor requests that the Customer make any such payment as described in this clause.
4.6. In the event the Approved Contractor breaches the terms of the Service Agreement, upon the Customer’s request ResourceQueue will provide replacement candidates having similar qualifications and experience, provided all undisputed invoices are paid in full by the Customer.
5.1. Although ResourceQueue may facilitate the contract negotiation process between the Customer and the Approved Contractor, ResourceQueue shall not have the powers to conclude any agreements or make any covenants to the Customer on behalf of the Approved Contractor. The Customer hereby disclaims any right it may have to bring claim against ResourceQueue in relation to any loss or damage that results from any dealings between the Customer and any Approved Contractor.
5.2. The Parties agree and acknowledge that the Approved Contractor is not a subcontractor or employee of ResourceQueue. ResourceQueue accepts no liability for the quality of the Services provided by the Approved Contractor and/or any breach of contract or law (including intellectual property infringement) by, or on behalf of, the Approved Contractor.
5.3. ResourceQueue PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND ResourceQueue EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
5.4. ResourceQueue DOES NOT CHARGE THE CUSTOMER FOR THE SERVICES IT PROVIDES. THE CUSTOMER HEREBY AGREES THAT ResourceQueue WILL NOT BE LIABLE TO THE CUSTOMER FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE), WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, THE CUSTOMER’S USE OR INABILITY TO USE THE ResourceQueue PLATFORM OR ANY INTERRUPTION OF SUCH USE, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE).
6.1. ResourceQueue undertakes not to disclose, divulge, reveal, report or use, for any purpose, any Confidential Information of the Customer which ResourceQueue has obtained, except as authorized by the Customer or for the provision of the Services by the Approved Contractor.
6.2. ResourceQueue may subsequently share the Customer’s Confidential Information with its Personnel and the Approved Contractor for the purposes consistent with the terms and conditions set out in this Agreement.
6.3. The Customer undertakes not to disclose, divulge, reveal, report or use, for any purpose, any Confidential Information of ResourceQueue which the Customer has obtained, except as authorized by ResourceQueue.
7. Non-solicitation and Non-circumvention
7.1. The Customer agrees that during the effective period of this Agreement and for a period of one (1) year after its termination (or after canceling the Customer’s account), the Customer will not solicit, seek or offer any employment or business cooperation to employees or subcontractors, who were at the time of the effective period of this Agreement, employed by or working or providing Services for the Approved Contractor or were involved in any form or capacity in the performance of the Service Agreement.
7.2. The Customer agrees that during the entire time services are provided to the Customer by the Approved Contractor and for a period of one (1) year after the date of the last invoice issued to the Customer by such Approved Contractor, the Customer will not provide or accept services, solicit or seek business in any form or capacity, in each case whether directly or indirectly, from any Approved Contractor, to whom the Customer was introduced or referred to in connection with this Agreement without ResourceQueue’s prior written consent.
8. Term and Termination
8.1. The term of this Agreement (the “Term”) will begin on the date of acceptance of this Agreement and will remain in full force and effect until terminated by either Party upon giving to the other Party not less than 10 Business Days’ prior written notice (or by suspending or canceling the Customer’s account), provided that any such termination shall not affect the validity of any Service Agreements that have been executed prior to termination and this Agreement shall continue to apply with respect to such Service Agreements.
9.1. Any provision of this Agreement that expressly or by its nature contemplates performance or observance subsequent to termination of this Agreement shall survive termination of this Agreement and continue in full force and effect.
10. No Partnership
10.1. Nothing in this Agreement is intended to or shall be deemed to establish any partnership or joint venture between the Parties.
11. Force Majeure
11.1. Neither Party shall be liable for any acts or omissions resulting from a Force Majeure Event. The Party affected by an Force Majeure Event, upon giving prompt notice to the other Party, shall be excused from performance hereunder on a day-to-day basis to the extent of such prevention, restriction or interference (and the other Party shall likewise be excused from performance of its obligations on a day-to-day basis to the extent that such obligations relate to the performance so prevented, restricted, or interfered with); provided that the Party so affected shall use all commercially reasonable efforts to avoid or remove such cause of non-performance and to minimize the consequences thereof and both Parties shall resume performance hereunder forthwith upon removal of such cause.
12. Electronic Notice
12.1. The Customer hereby agrees to the use of:
(a) electronic means to complete this Agreement and deliver any notices under this Agreement; and
(b) electronic records to store information related to this Agreement or the Customer’s use of ResourceQueue Platform.
12.2. All notices or other communications hereunder shall be given in writing, in English and delivered to the Parties as follows:
(a) by ResourceQueue via email (to the email address provided by the Customer) or a posting on the Site;
(b) by the Customer via email to firstname.lastname@example.org or to such other addresses as ResourceQueue may specify in writing.
13.1. A waiver of any right or remedy under this Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.
13.2. A failure or delay by a Party to exercise any right or remedy provided under this Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this Agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.
14.1. If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be removed. Any modification to or removal of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
14.2. If any provision or part-provision of this Agreement is invalid, illegal or unenforceable, the Parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
15. Entire Agreement
15.1. This Agreement constitutes the entire agreement between the Parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
16.1. Any amendment or modification of this Agreement will only be binding upon ResourceQueue if evidenced in writing signed by a duly authorized representative of ResourceQueue.
17.1. The Customer may not assign any rights or obligations under this Agreement without ResourceQueue’s prior written approval. ResourceQueue may, at its sole discretion, assign this Agreement to any present or future affiliate without the Customer’s consent. This Agreement will be binding upon and will inure to the benefit of the successors, heirs, and permitted assigns of the Parties.
18. Governing Law and Jurisdiction
18.1. This Agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Maharashtra, without regard to its conflict of law provisions.